Data deletion

Email privacy@healdesk.io from the address you gave us and ask for your data to be deleted. That covers the email you unlocked the demo with, contact-form messages and the funnel events recorded against you. A demo-call consent record is the one exception: privacy § 6 says how long it is kept, and why. We verify the request by replying to that address and answer within 30 days. Section 7 of our privacy policy sets out the rest of your rights.

• Instagram, Messenger and WhatsApp. Disconnect the channel from the Channels screen of your portal, or remove healdesk from the business integrations in your Facebook, Instagram or WhatsApp settings. Either stops Meta sending us anything further.
• Google Calendar. Disconnect it from your portal, or remove healdesk's access from your Google Account's security settings.
• Everything else. Conversations, bookings and the data we received from Google or Meta are deleted on your instruction, under your Business Associate Agreement with us. Email privacy@healdesk.io from the owner's address on the account. Our AI model provider keeps conversation inputs for 30 days under its own agreement, which we cannot shorten, and may keep content its automated trust-and-safety systems flag, or that the law requires it to keep, for up to two years.

The clinic you contacted controls the record of that conversation, and we act on its instructions. Ask the clinic to delete it. If you would rather ask us, email privacy@healdesk.io, say which clinic you contacted and on which channel, and we will pass the request to that clinic and tell you we have.